this video cannot played errorcode 224003

[Elliot]

Hello.
This is my first thread, please be patient ... also for my enlgish ?

i have the problem, that videos cant be played in the webbrowser.

"this video cannot played errorcode 224003" is written
or
"format is not supported or source is unavailable."

maybe is ist because of differnt videosettings here in Germany?

thx for help
Andrew

 

[Sally Whitemane]

The very common h.264 video codec is not supported by VAMs embedded browser.

This Asset does not include licenses for proprietary or patent-encumbered codecs such as h.264. (Most streaming sites use patent-encumbered codecs and will not work. YouTube videos generally work, unless they are live.) Consider re-encoding your content with an open codec supported by stock Chromium such as WebM or Ogg Vorbis.

If it's a video you have control over - encoding like this will work:
video: VP9
audio: ogg vorbis
container: webm
Chloe example video here (scroll down) works correct in VAMs browser.